Installing Plus/Ultimate crashes the launcher/home

Read this if after installing Plus or Ultimate, you get a dialog saying "process com.android.launcher (or com.sonyericcson.homescreen) has stopped working" - either immediately or after a reboot.

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kaupov shared this idea · April 14, 2011 · Flag idea as inappropriate… · Admin →

started ·

AdminMark (Dev, Latedroid) responded · October 04, 2011

Current status

v3.7.5beta should fix the issue for SE X10 (and variations), X8, and LG Optimus V.

Procedure:
- uninstall JD (or JD beta) and JD Plus/Ultimate
- reboot
- reinstall JD beta + JD Plus/Ultimate
- reboot
- hopefully there should be no FC :)

If it works, please report in the comments!

If the launcher still crashes:
- open JD, go to the About tab, scroll to the bottom, tap on ‘send log’, tap ‘ok’, pick your email app
- edit the subject by inserting “LAUNCHER” at the end
- send the mail

Temporary workaround

Quite simply, use a different launcher, like LauncherPro or ADW – they’re on the Market

Why does this happen?

The cause is a rather poor implementation of their “differentiating” customized launchers by the manufacturers. JuiceDefender uses one particular API call, which is admittedly rarely used, but part of the standard API nonetheless. It seems that Google forgot to insert that specific case into their Android compatibility test suite…

Thanks for your patience!

Show previous admin responses (10)

started ·

AdminMark (Dev, Latedroid) responded · October 02, 2011

Current status

v3.7.3beta should fix the issue for SE X10 mini and LG Optimus V.
I need a log from somebody with the X8.

Procedure:
- uninstall JD (or JD beta) and JD Plus/Ultimate
- reboot
- reinstall JD beta + JD Plus/Ultimate
- reboot
- hopefully there should be no FC :)

If it works, please report in the comments!

Temporary workaround

Quite simply, use a different launcher, like LauncherPro or ADW – they’re on the Market

Why does this happen?

Thanks for your patience!

started ·

AdminMark (Dev, Latedroid) responded · October 02, 2011

Current status

v3.7.3beta should fix the issue for SE X10 mini and LG Optimus V.
I need a log from somebody with the X8.

Procedure:
- uninstall JD (or JD beta) and JD Plus/Ultimate
- reboot
- reinstall JD beta + JD Plus/Ultimate
- reboot
- hopefully there should be no FC :)

If it works, please report in the comments!

Temporary workaround

Quite simply, use a different launcher, like LauncherPro or ADW (they’re on the Market is your friend)

Why does this happen?

Thanks for your patience!

started ·

AdminMark (Dev, Latedroid) responded · September 28, 2011

I’m trying to implement a workaround – but I need your help!
If you experience this issue (launcher process going into an infinite loop of Force Closes), please provide the following info in the comments:
- your exact phone model + Android version + firmware name (if custom)
- what launcher app you’re using (if not the stock one)
- the exact name of the launcher process (“the process xxx.yyy.zzz has stopped working”)

ALSO: (important!)
- make sure you’re using the latest beta (v3.6.9 as of now)
- open JD, go to the About tab, scroll to the bottom, tap on ‘send log’, tap ‘ok’, pick your email app
- edit the subject by inserting “LAUNCHER” at the end
- send the mail

Thanks for your patience!

under review ·

Percival responded · June 01, 2011

@Rofty

Right now dev is working hard on many issues… issues that may happen in any app out there.

Sometimes we copy/paste some proceedings because it’s of human nature not to read an entire thread or search in the forum for an already answered question. No problem for us, we’re here for that.

And many issues can be solved downloading the private beta version, available to everyone @ www.latedroid.com/beta, and unistalling previous version —> rebooting __> install.. blah bla blah, so we’ll keep repeating that.

There are many devices on market, one different from another. Your device MAY have some sort of incompatibility that is being worked out by dev.

BUT, if are not satisfied and don’t want to wait next release (which we comprehend), check out our refund policy:

http://feedback.latedroid.com/forums/70437-general/suggestions/1363167-faq-plus-and-ultimate-purchase-authorize-down

Thanks for your patience!

under review ·

AdminBreece (Support, Latedroid) responded · May 14, 2011

@Schmed:

What version of JD did you try?

under review ·

Percival responded · May 11, 2011

Please, join private beta @ www.latedroid.com/beta and try our last version (3.5.8beta right now).

Just to be sure: so the issue is still present on the latest builds? (JD/beta/Plus/Ultimate v3.5.8)
If you still have problems after updating everything and one reboot:
- uninstall JD (+Plus/Ultimate)
- reboot
- reinstall JD (do not open it)
- reinstall Plus or Ultimate if you have it (do not open)
- reboot
- report! :)

under review ·

AdminMark (Dev, Latedroid) responded · May 01, 2011

Just to be sure: so the issue is still present on the latest builds? (JD/beta/Plus/Ultimate v3.5.6)
If you still have problems after updating everything and one reboot:
- uninstall JD (+Plus/Ultimate)
- reboot
- reinstall JD (do not open it)
- reinstall Plus or Ultimate if you have it (do not open)
- reboot
- report! :)

under review ·

AdminBreece (Support, Latedroid) responded · April 19, 2011

@Bryan:
Whats your launcher?
__________________
Please make sure that brightness control is disabled (are you on the beta?) by launching JD through the market like Hakan suggested.

It might also be that your launcher is the problem (which you cant do anything about), in which case you would have to revert back to an older version.. but lets hope…

Are you on froyo? ChrisD?

under review ·

AdminBreece (Support, Latedroid) responded · April 15, 2011

Please make sure that brightness control is disabled (are you on the beta?) by launching JD through the market like Hakan suggested.

It might also be that your launcher is the problem (which you cant do anything about), in which case you would have to revert back to an older version.. but lets hope…

Are you on froyo? ChrisD?

under review ·

AdminBreece (Support, Latedroid) responded · April 15, 2011

Please make sure that brightness control is disabled (are you on the beta?) by launching JD through the market like Hakan suggested.

It might also be that your launcher is the problem (which you cant do anything about), in which case you would have to revert back to an older version.. but lets hope…

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Dan commented · April 17, 2012 21:47 · Flag as inappropriate · Delete

Everything works well except for the fact that after I dial a phone number the screen blacks out which means I can't press any numbers when checking land line VM from my Evo. I can't type in account numbers etc. This is a big problem!
Kelly commented · April 14, 2012 19:30 · Flag as inappropriate · Delete

Jeez! I'm going to uninstall after reading all the posts. I'd rather have a battery that runs out fast than have this app cause my phone to malfunction. Thanks for all the warnings!
Kelly commented · April 14, 2012 19:22 · Flag as inappropriate · Delete

This app is complicated unless u are gadget head. I have noticed no improvement of my battery juice. I just installed app two days ago so I will keep it awhile to see if it changes.
Jörg R commented · April 01, 2012 04:24 · Flag as inappropriate · Delete

Some amendments to my recent post:

The exakt version I used was JDU 3.9.0.
Jörg R commented · April 01, 2012 04:20 · Flag as inappropriate · Delete

Hi,

I have installed JD Ultimate (newest version, from 31.3.2012, version 3.9.x) on my
Samsung Galaxy R ('Z' in some countries) i9103 yesterday.

At first, it worked well, I had it running overnight, no problem.
But since a few hours, it keeps crashing the Launcher (I am using the GO Launcher EX, but I
guess that's not the problem).
After uninstalling JD, the phone works well again.

If there is a workaround or fix for the Samsung Galaxy i9103, that would be great.

Thank you,
Regards,
Jörg R
Andrew C commented · January 25, 2012 05:34 · Flag as inappropriate · Delete

Crashes on HTC Desire S, with v3.9.4...Needs a fix please.
The free version works fine (!)
andrew doig commented · January 06, 2012 14:09 · Flag as inappropriate · Delete

Same on an X8. - Tried disabling all features in Ultimate, but just having it installed kills the homescreen.

Same on Galaxy Nexus - crashed home screen twice and couldn't turn fone back on - when I pay for a product I don't expect to have spend my life tweeking it - how about releasing a product that works - and I was stupid and got the paid version - how stoooooopid am I !!!!

Fone unable to be fixed at samsung and they have had to send me a brrand new replacement nexus galaxy........2 weeks down the drain - thanks alot guys, thanks alot
Wayne commented · November 14, 2011 17:16 · Flag as inappropriate · Delete

You guys are almost no help to some of us with the Amazon JDU version. Scanning this site I know I'm not the only one very discouraged with your two different versions of JD apps. It appears Amazon is abandonware, or at least riddledwithproblemsware, and it's users are SOL. Anybody even mentions the big "A" in a thread and you guys turn the other cheek and wait for those users to go away. Fine. I'm changing my ratings and sharing this experience with my fellow Android users, then I too will disappear.
Anonymous commented · November 08, 2011 10:16 · Flag as inappropriate · Delete

This happens when I try to add theJD Ultimate to my homescreen. Ihavean HTC Thunderbolt and this only happened after Verizon push through therecent Gingerbread update. I tried all suggested fixes and/or work arounds and nothing works. I finally added a JD widget to my homescreen as a temporary solution. Pleasesix this issuein the nextupdateor pester HTC to patch their buggy Gingerbread release for the Thunderbolt.
Wayne commented · November 02, 2011 22:24 · Flag as inappropriate · Delete

Mark, the FC happens any time I try to add the JD app to my home screen, with any version or combination of JD and Ultimate. I have followed the instructions that supposedly fix the issue to no avail. I see the new Beta is out. If I replace my 3.7.6 with 3.8.2B, will I run into the advertising glitch again? I get prompted to purchase Plus and Ulti if I update to 3.8.0, and would rather not continue un/installing JD.

If my issue stems from my purchase from Amazon, I would suggest a warning on their site. Furthermore, if the Google version of JDU is completely different from Amazon, I'd suggest a warning on the Market stating that Goog's version is superior to Amazon's, any not to mix versions of Plus or Ultimate between markets.
AdminMark (Dev, Latedroid) commented · November 02, 2011 10:43 · Flag as inappropriate · Delete

@Wayne: does the FC happen only once or all the time? Does it still happen after a reboot?
Wayne commented · October 28, 2011 19:47 · Flag as inappropriate · Delete

Thanks Mark. The FC is HTC Sense (process com.HTC.launcher).

I started with JD (v 3.7.6) from amazon and added Ultimate (v 3.7.6) through amazon as well. The FC was present then. I noticed Google recognised JD free and suggested an update. I figured it couldn't be any worse so I updated to 3.8. Same FC issue. Google also recognizes Ultimate, suggests an update, which turns out to be a paid upgrade. I did not update ultimate.

I have no other apps that would conflict with JD duties, although I do have JPlotter installed.
AdminMark (Dev, Latedroid) commented · October 28, 2011 04:21 · Flag as inappropriate · Delete

@Anon: so you're getting the FC on the launcher process after installing Ultimate? What's the exact name of the process?
It seems weird as nobody mentioned the Incredible 2 about this issue so far...
Wayne commented · October 27, 2011 17:11 · Flag as inappropriate · Delete

Your procedure does not fix the FC issue on my stock DInc2. There is also no "send log" on my About tab. Running Ultimate 3.8 currently, I have not used JD BETA yet.

I'd prefer the stock launcher and non-beta JD to work, rather than install another app(s) to try to fix the issue.
Randy commented · October 09, 2011 07:33 · Flag as inappropriate · Delete

Just so nobody else goes through what i went through on my lg optimus v reboot phone then before that popup starts get into settings quick and then delete JDU and JD basically beat the popup I went the extra mile and got rid of the backup too (not sure if that was necesary though) then followed these instuctions works great
Randy commented · October 09, 2011 07:23 · Flag as inappropriate · Delete

Beta version worked without having to use a different launcher LG Optimus V
AdminMark (Dev, Latedroid) commented · October 04, 2011 05:11 · Flag as inappropriate · Delete

v3.7.5 should have the fix also for X8 and the remaining X10 variations.
AdminMark (Dev, Latedroid) commented · October 04, 2011 04:28 · Flag as inappropriate · Delete

@Greg are you getting a dialog saying "process com.android.launcher has stopped working"?
Greg Jaeger commented · October 03, 2011 18:03 · Flag as inappropriate · Delete

It crashes my droid bionic. I have to remove the battery. That is the only way I can get it to reboot.
AdminMark (Dev, Latedroid) commented · October 02, 2011 17:29 · Flag as inappropriate · Delete

Glad to hear that!
X8 guys - I'm still waiting for a log from you ;)